Refund & Cancellation Policy

Updated: 2026-10-27 · v1.0

Current status

Helpteo is in early access and accepts no payments today. This policy explains the framework for future purchases; it is not an offer of an active paid plan or a money-back guarantee.

Subscriptions and cancellation

For a future purchase processed by Paddle, use the subscription-management link in your receipt or paddle.net to cancel renewal. Cancellation normally takes effect at the end of the paid billing period, as shown for that purchase. Uninstalling the app or deleting a Helpteo account is not a substitute for cancelling an external subscription. The exact price, billing period and renewal conditions must be accepted at checkout.

Refund requests

For a Paddle purchase, request a refund through paddle.net or the support link on your receipt and include the transaction reference and reason; never send card details. Contact Helpteo support if you need product assistance. Eligibility, statutory withdrawal periods, discretionary review and processing follow Paddle’s applicable buyer terms and refund policy. Applicable consumer protections prevail; we do not impose a blanket waiver or promise unconditional refunds. Submit requests promptly and within the period applicable to the transaction.

Mandatory rights

Nothing here limits statutory remedies for defective or misdescribed services, or withdrawal rights that apply to you. Additional purchase-specific rights, if offered, will be shown before purchase. If a future purchase is made through an app store, that store’s purchase and refund procedures apply to the transaction, subject to mandatory law.

Paddle Buyer Terms ↗ · Paddle Refund Policy ↗ · Paddle Support ↗

Contact

OPSoft Inc
30 N Gould St, Ste R, Sheridan, WY 82801, United States
support@opsoftinc.com · +1 302 499 33 02