HelpteoGet started
CUSTOMER SUPPORT, SIMPLIFIED

Great support.
One shared inbox.

Bring website chat, email, Telegram and WWChat into one workspace. Reply as a team in the browser, on iOS or Android.

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Apps for operators
Download on the App StoreGet it on Google Play
Early access
Shared inbox

Customer conversations in one place

Multiple projects

Organize channels and team access

7 languages

Support that feels familiar

From first hello to problem solved.

A clear workspace for your team. A simple conversation for your customer.

Shared inbox

JD Jessie Dawson

MK Michael Kim

Keep conversations in view

Open and resolved conversations, project filters and one shared history.

Reply   Internal note
Take a conversation, reply to a customer or leave a private note for your team.

Work together

Take a conversation, reply to a customer or leave a private note for your team.

Alex
Alex is typing…

Keep customers informed

Show when an operator joins, is typing, or finishes the conversation.

GET STARTED IN THREE STEPS

Your website.
Your support team.
Connected.

Create a project, connect your website and add the widget. Visitors can start a conversation without signing up.

Explore the API →
  1. 1

    Create a project

    Give your product or brand a name.

  2. 2

    Add your website

    Create a website connection in the project.

  3. 3

    Paste the widget code

    Copy the complete snippet from your workspace and place it before </body>.

<script src="https://widget.helpteo.com/loader.js" data-channel="YOUR_CHANNEL_ID" async></script>
SUPPORT WHERE YOUR CUSTOMERS ARE

Built to grow with your product.

Connect websites, email, Telegram and WWChat support bots, web applications and Telegram Mini Apps.

Available

Website chat

A widget for talking to visitors

Available

Telegram

A dedicated bot for your support

Available

WWChat

Support through a WWChat bot

Available

Web apps / Mini Apps

Chat inside your application

Available

Email

Email in your shared workspace

Planned

Mobile SDKs

Support inside iOS and Android apps

Native mobile SDKs are planned. Website widgets and the browser JavaScript API are available now.

Already available for your team.

Handle customer requests and discuss them with colleagues without switching tools.

Team chats

Direct and group chats, private notes and forwarding customer messages with a link to the source conversation.

Files, photos and voice

Share files and screenshots, listen to incoming voice messages and read their transcriptions.

Conversation flows

Build project-specific questions, buttons and file requests. Collect a receipt and order number, then route the customer to the right group.

Help centers

Publish a branded help center for each project, with articles, FAQ, search and support chat.

Reply templates

Shared and personal replies with shortcuts. Insert a template, edit it and send when ready.

Access and notifications

Set project access and operator groups, assign conversations, block abusive customers and configure notification schedules.

Email support

Forward an existing mailbox, reply from your domain or connect a domain through MX. Route support@ and sales@ to different teams.

Service mail and Inbox

Keep invoices and service notifications out of the support queue. Use Inbox addresses, sender rules or manual moves; create a support request when needed.

Search the full history

Find messages across open and resolved conversations, including older correspondence, within your project permissions.

Support analytics

Track requests by day and channel, open and resolved conversations, median first response time and operator results. Filter by project and period.

Response SLA reminders

Set response thresholds and reminders for operators and administrators. Working hours and notification schedules are respected.

Visitor context

For website chats, see the page, referral source, device, IP and approximate location when available. Presence signals show whether the visitor is still on the site.

Support at your desk and on the go.

Configure projects and channels in the browser. Operator apps focus on customer conversations, team chats, attachments and push notifications.

macOS: beta via TestFlight

Download on the App StoreGet it on Google Play
Open web workspace
FAQ

Still have questions?

Here are a few answers.

Do visitors need an account?

No. Visitors can start a chat directly from your website. Operators sign in to their Helpteo workspace.

Can I connect several products and channels?

Yes. Group products into projects, connect their channels and control each operator’s project access. Route requests to a group or an operator.

Which languages are supported?

English, Russian, French, German, Italian, Spanish and Brazilian Portuguese. Interface language does not automatically translate customer messages.

How much does it cost?

Helpteo is in early access. Paid plans and limits will be announced before billing begins. We do not collect payment on this website today.

How can I connect email?

Forward an existing mailbox to Helpteo, verify your domain to send replies from your address, or use MX to receive mail for a domain or subdomain. With MX, each address can route to its own team or Inbox. MX moves incoming mail for that domain, so use a subdomain if you need to keep existing mail elsewhere.

Can service notifications stay out of customer conversations?

Yes. An Inbox address stores mail without creating support requests. On a mixed mailbox, use sender rules or move a thread manually to service mail. The history and attachments stay available; you can turn it into a support conversation later.

Early access

We are building Helpteo with our first users. Paid plans are not available yet.

Be there when customers need you.

Bring conversations and your team together.

Get started